Shipping Policy

1. Order Processing

• All orders are processed within 1 to 2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons or high order volumes, processing may take slightly longer. Customers will be notified in such cases.

2. Delivery Coverage

We currently deliver within:

• Sultanate of Oman (Nationwide delivery)
• Selected international shipments (based on product availability and approval)

3. Delivery Timeframes

Estimated delivery times:

• Muscat (Local Delivery): 1 to 2 business days
• Other regions in Oman: 2 to 4 business days
• International Orders (if applicable): 3 to 7 business days (subject to courier and customs clearance)

4. Shipping Charges

• Shipping fees are calculated based on location, order weight, and delivery method.
• The final shipping cost will be clearly displayed at checkout before payment is completed.
• From time to time, we may offer free delivery promotions for selected products or locations.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via SMS or email (where applicable).
• Customers can use this tracking number to monitor delivery status through the courier service.

6. Customs and Import Duties (International Orders)

• For international deliveries, customers are responsible for any customs duties, taxes, or import charges applicable in their country.
• Delivery timelines may vary depending on customs clearance procedures.

7. Delivery Issues

• If your order is delayed beyond the estimated timeframe, please contact our support team.
• In case of damage or loss during transit, we will coordinate with the courier service to resolve the issue as quickly as possible.

8. Incorrect Address

• Customers must ensure that accurate delivery details are provided at checkout.
• GreenHarvest Foodstuff Trading SPC is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

9. Contact Information

For any shipping-related inquiries, please contact us: